Precision Garage Door Service Of Ontario

Excellent service. Technician Z was professional and thoroughly explained all the options for repairing/replacing door and was not trying to upsell. I'm completely happy with the repair work and would highly recommend Precision.

Excellent Service

I had a great experience with Precision Garage Door in Rochester. Chris and Bob were both very knowledgeable, friendly, and professional. They took the time to listen to my concerns and made sure everything was taken care of. They were easy to talk to and got the job done in a timely manner. I really appreciated their kindness and the care they put into their work. It’s refreshing to have technicians who genuinely care about their customers and take pride in what they do. I highly recommend Precision Garage Door, especially Chris and Bob! They provided outstanding service, and I wouldn’t hesitate to call them again or recommend them to family and friends.

Precision always does exactly what they say they will do and makes sure everything goes the way that it should. We have used them since 2012 and don't plan to use anyone else. I would like to call out Felix, who has worked on every garage door need we have had. He is the best. Additionally, Ron does business the right way and I cannot recommend this team enough.

Sean listened to my description of our garage door's behavior, the sounds (as I described them) and what I wished to have accomplished for his service call. He listened to me without interrupting. Nor did he rush me. Then he began testing the door - checking balance (ours was not in balance), the lifting cables, pulley alignment, hinges and finally the door's movement as it was lifted by the opener. He quickly focused on the pair of torsion springs above the door, showing that one wasn't wound correctly and the other was wound tightly. He the wound them equally, trying to balance the door but was unsuccessful. Again, Sean tried several times before explaining why a single, smaller diameter but longer would better fit the size of the garage door. I agreed, telling him that I wanted the door operating properly now so it wouldn't have a problem in winter. He went to his truck, got the spring and had it installed in 15 minutes. His skills, knowledge and tool sets allowed him to work smoothly, quickly and have our garage door purring while operating. I will always use Precision Garage Door and ask for Sean in particular. I am a fully satisfied customer and you will be one also should you hire him.